Terms of Service
1. Agreement to Terms
These Terms of Service (“Terms”) govern access to and use of the ScheduleDrop software platform and related services (the “Service”) operated by Schedule Drop LLC (“ScheduleDrop,” “we,” “us,” “our”). By creating an account, accessing, or using the Service, you agree to these Terms.
If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
2. Definitions
Admin: Business account owner/admin user.
Provider: Service provider/contractor/employee using the Service under an Admin’s business.
Customer: End customer receiving services scheduled via the Service.
Content: Information uploaded, entered, or transmitted through the Service (e.g., job notes, photos, messages).
3. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
4. The Service
ScheduleDrop provides tools for scheduling, messaging, calling, invoicing, payments, reporting, and related workflows. We may add, remove, or modify features at any time.
5. Accounts and Security
You’re responsible for:
Maintaining accurate account information
Safeguarding login credentials and any devices used to access the Service
All activity that occurs under your account
6. Subscription, Trials, Billing, and Cancellation
Trial: We may offer a trial (e.g., 14 days). Trial details, including whether a payment method is required, are shown at signup.
Billing: Subscription fees are billed in advance according to your selected plan.
Cancellation: You may cancel anytime. Cancellation stops future renewals; access may continue through the paid period unless otherwise stated.
No refunds: Fees are generally non-refundable except where required by law or where we explicitly agree otherwise in writing.
7. Payments and Third-Party Services
We may integrate third parties (e.g., payment processors and communications providers). Your use of those services may be subject to their terms. We are not responsible for third-party outages or failures.
8. Messaging, Calling, and A2P Compliance (Admins + Providers)
This section is designed to help keep your use of SMS/MMS compliant with carrier and industry rules for Application-to-Person messaging. Carriers and industry groups emphasize transparent consent, clear opt-out/help flows, and responsible messaging.
8.1 Roles and Responsibility
If you (Admin) use ScheduleDrop to send SMS/MMS or place calls to Customers or Providers, you are the “sender” for legal/compliance purposes and you represent and warrant that you:
Have appropriate consent for each recipient and each message type (transactional/operational vs. marketing)
Maintain records of consent (recommended)
Provide required disclosures (frequency, rates, STOP/HELP)
Honor opt-out requests promptly
8.2 Consent Requirement (TCPA / carrier expectations)
You agree not to use the Service to send messages or place calls in violation of applicable law (including the TCPA) or carrier policies. Consent rules and enforcement can evolve; the FCC has issued updates affecting consent/opt-out handling, including delayed effective dates for some requirements.
8.3 Standard SMS Disclosures (recommended language you must surface where you collect opt-in)
Where you collect a phone number and opt-in, you agree to present clear disclosures substantially like:
“By providing your number, you agree to receive SMS messages related to appointments, service updates, and account notifications. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”
8.4 Opt-Out and Help
Recipients must be able to opt out by replying STOP (and similar keywords).
Recipients must be able to request assistance by replying HELP.
You agree not to send further SMS/MMS to a number after opt-out (except a permitted confirmation).
8.5 Prohibited Messaging Content and Use
You may not use the Service to send or facilitate:
Illegal content, fraud, phishing, or deceptive messaging
Unsolicited or unauthorized marketing
Content that violates carrier rules or industry best practices (e.g., misleading identity, no opt-out)
We may suspend or terminate accounts that risk carrier enforcement, fines, or deliverability blocks.
9. Acceptable Use
You will not:
Reverse engineer or attempt to access source code
Interfere with system integrity or security
Upload malware or harmful code
Use the Service to harass or abuse others
Violate privacy, advertising, consumer protection, or communications laws
10. User Content
You retain ownership of Content you submit. You grant ScheduleDrop a limited license to host, process, transmit, and display Content solely to operate the Service.
You are responsible for Content accuracy and legality, including permissions for photos and personal data.
11. Data Export and Deletion
You may be able to export certain data. After cancellation/termination, we may retain or delete data consistent with our Privacy Policy and retention practices, including reasonable grace periods, backups, and legal/compliance needs.
12. Service Availability; Downtime
The Service is provided “as is” and “as available.” We do not guarantee uninterrupted operation or specific uptime.
13. Disclaimers
To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of Liability
To the maximum extent permitted by law, ScheduleDrop will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits/data. Our total liability for any claim is limited to the amounts paid by you to ScheduleDrop for the Service in the 12 months preceding the event giving rise to the claim.
15. Indemnification
You will indemnify and hold ScheduleDrop harmless from claims arising out of:
Your Content
Your use of SMS/MMS/calling features (including consent and opt-out compliance)
Your violation of law or third-party rights
16. Arbitration; Class Action Waiver (Florida)
Binding arbitration: Any dispute arising from these Terms will be resolved by binding arbitration, except you or ScheduleDrop may bring claims in small claims court if eligible.
Class action waiver: Disputes must be brought in an individual capacity.
(Have counsel finalize the arbitration forum, rules, location, and opt-out mechanics to match your risk tolerance and enforceability.)
17. Governing Law
These Terms are governed by Florida law, excluding conflict-of-law principles.
18. Changes to Terms
We may update these Terms from time to time. We may notify you by email and/or in-app notice. Continued use after updates means you accept the revised Terms.
19. Contact
Schedule Drop LLC
Support: [email protected]