Privacy Policy

This Privacy Policy explains how Schedule Drop LLC (“ScheduleDrop,” “we,” “us”) collects, uses, discloses, and protects information when you use our Service.

1. Information We Collect

1.1 Information you provide

Account details (name, email, phone, business info)

Customer and Provider details you upload (names, phone numbers, addresses/job locations)

Messages and communications content (SMS, email, chat messages) and related metadata

Job details (schedule, services, internal notes)

Files/photos (profile photos, before/after images, attachments)

1.2 Payment information

Payments are processed by third-party processors (e.g., Stripe). We receive limited payment-related information (e.g., last 4 digits, status), but not full card numbers.

1.3 Automatically collected data

Device and usage data (log data, approximate location derived from IP, browser type)

Cookies and similar tracking for authentication, preferences, and analytics

2. How We Use Information

We use information to:

Provide and operate the Service (scheduling, messaging, payments, support)

Secure accounts, prevent fraud, and enforce our Terms

Improve features and performance (analytics, debugging)

Comply with legal obligations

3. SMS/MMS Privacy Disclosures (A2P/10DLC)

If you opt in to receive SMS/MMS:

We may collect your mobile number, message content you send us, and delivery/interaction data (timestamps, status).

Message frequency varies based on your activity (appointments, notifications).

Msg & data rates may apply.

You can opt out any time by replying STOP; reply HELP for help. (These flows are core industry expectations.)

No sale of SMS data: We do not sell your mobile number or SMS opt-in data.

No sharing for marketing: We do not share SMS opt-in data with third parties for their marketing purposes.

4. How We Share Information

We may share information with:

Service providers / processors (e.g., payments, communications, analytics, hosting) to operate the Service

Your business users: Admins can view data entered by their team; Providers may see job/customer info needed to perform services

Legal and safety: to comply with law, respond to lawful requests, or protect rights/safety

Business transfers: if involved in a merger, acquisition, or asset sale

5. Cookies and Tracking

We use cookies and similar technologies for:

Authentication/session management

Preferences

Analytics and performance

You can control cookies through browser settings, but the Service may not function properly without essential cookies.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal data (e.g., encryption in transit, access controls, password hashing). No method of transmission/storage is 100% secure.

7. Data Retention

We retain personal data as needed to:

Provide the Service

Meet legal/accounting requirements

Resolve disputes and enforce agreements

Retention may include backup storage for a limited period.

8. Your Privacy Rights (U.S.)

Depending on your state and eligibility, you may have rights to:

Access/confirm processing

Correct inaccuracies

Delete personal data

Obtain a copy of data (portability)

Opt out of targeted advertising, certain profiling, or sale of personal data (where applicable)

Many states have comprehensive privacy laws in effect by 2026, and more take effect or expand during 2026.

To exercise rights: email [email protected]

with subject “Privacy Request.”

We may verify your identity and authority (especially for business accounts where Admin controls data for Customers/Providers).

9. Sensitive Data and Precise Location

We do not intentionally “sell” sensitive data. Certain state laws and amendments (e.g., enhanced restrictions around precise geolocation and minors in some jurisdictions) may apply depending on how data is used and your business model.

ScheduleDrop is designed for operational scheduling and communications, not consumer data brokering.

10. Children’s Privacy

The Service is not directed to children, and we do not knowingly collect personal data from children under 13.

11. International Users

We operate in the United States. If you access the Service from outside the U.S., you understand your information may be processed in the U.S.

12. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the updated version and may notify you by email and/or in-app notice.

13. Contact

Schedule Drop LLC

Email: [email protected]